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Dealing with enquiries once the profile is published

What to do with enquiries about children featured in either the Be My Parent website or newspaper

First of all, why not read our guidance on managing enquiries?

Online enquiries
Newspaper enquiries

Online enquiries

Receiving enquiries about online profiles
Support with managing online enquiries

Receiving enquiries about online profiles

Once the profile has been published on the website, families and child placement agencies will be able to view it and make enquiries directly to you via our online system.

When a website subscriber makes an enquiry about a child online, an email is sent to you confirming the enquiry, including the child’s name. This email will also include basic information about the family, such as their contact details.

For further details about the enquirer (such as their age, ethnicity and a supporting statement, if they have included one), you will need to log into the Be My Parent system. If you do not have an email address and password to do this, please ask your agency superuser to allocate you one. If your agency does not yet have a superuser, please contact us to get set up.

Once you have logged in, and wish to check your enquiries about a child or group of children, you will need to do the following: click on the ‘Child Profiles’ or ‘Sibling Groups’ link to display a list of your children. Scroll down to the child/sibling group who has received the enquiry and click on ‘View Enquiries’.

Alternatively, click on 'Enquiries' on the left-hand menu to view enquiries made about all of the children you have referred to Be My Parent.

The ‘Enquiries’ screen will list all enquiries made for a child, detailing the name and contact details of the enquirer, plus additional information to assist with your assessment of the family.

When prospective adopters or foster carers contact you, please respond to them within seven working days, even if it is with a short standard email acknowledging receipt of their enquiry. We frequently receive feedback from families about how frustrated they feel when they do not receive a response from agencies after making an enquiry.

Support with managing online enquiries

Please contact Be My Parent for advice if you need help in managing your online enquiries, or if you are receiving a large number of responses.

If you wish to withdraw the child's online profile completely, you will need to contact us.

Newspaper enquiries

Receiving enquiries about newspaper profiles
Support with managing enquiries about newspaper profiles

Receiving enquiries about newspaper profiles

After the profile has been published in the newspaper, we take telephone enquiries from prospective families and child placement agencies, and note their full details.

We give them your name, details of your agency, telephone number and, if you have provided one and the family requests it, email address.

Please:

  • Be aware that you will start receiving enquiries just before the dates when families receive the paper, as agencies receive it first.
  • Make sure that you are available to take calls or emails, or have made suitable arrangements with colleagues. If you are going to be unavailable for a longer period of time, please let us have, in good time, an alternative contact to give out to enquirers. See our guidance on managing enquiries.
  • Inform us of any changes in your details.
  • Inform enquirers as soon as possible – by phone, letter or email – why they have not been considered suitable for a particular child.

When prospective adopters or foster carers contact you, please respond to them within seven working days, even if it is with a short standard email acknowledging receipt of their enquiry. We frequently receive feedback from families about how frustrated they feel when they do not receive a response from agencies after making an enquiry.

Support with managing enquiries about newspaper profiles

To help you manage enquiries for children you have featured in the newspaper, especially when you are receiving a large number or the child's circumstances change, you can choose to 'screen' enquiries. To avoid being contacted unnecessarily, we offer you two options:

  • On reserve: We can place the enquirer’s details on a reserve list and pass them on to you, on request - so they cannot contact you directly.
  • Withdrawn: We can tell enquirers that the child is no longer available - for example, if they have been matched with a family. Please note that we will not pass the enquirers' details on to you if you select this option.

Please ask us to cancel any repeat profiles in future editions, so as to receive a refund. More information about cancellation fees is available here.

Please contact us to implement any of the above. We will also need something in writing (e.g. an email) to confirm the request.

Last updated: 26 May 10

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